About the Client

The client is a multinational hospitality company managing and franchising luxury hotels, resorts, business accommodations, and vacation properties. With a footprint spanning 1,300+ properties across 69 countries, the organization serves a diverse global clientele.

Business Challenge

The client sought to build an end-to-end big data platform that could seamlessly integrate data from over 40 sources. Their goal was to establish a single, unified view of key hospitality KPIs across all properties to drive informed decision-making, reporting, and operational efficiency.

HARMAN’s Solution

HARMAN modernized the client’s enterprise data warehouse (EDW) by migrating Travel Agent commission data from legacy systems to a Snowflake Lakehouse platform hosted on AWS. The solution featured:

• A scalable, cloud-native architecture enabling seamless data integration
• Automated data pipelines with embedded governance and monitoring
• Audit trails, reconciliation workflows, and data quality checks to improve accuracy and trust

This transformation enabled enterprise-grade data management and analytics across the organization.

Impact & Results

The Snowflake-based platform delivered 4X faster data processing, enhanced reporting capabilities, and a 15% improvement in operational efficiency, empowering the client to make timely, data-driven decisions across its global portfolio.