In order to maintain timely launch cycles of unified communications and collaboration-based products and solutions, two factors play a crucial role – product testing and infrastructure support. Due to increasing costs in setting up development centers and labs, many enterprises fail to make any investments in achieving digital transformation for a unified communications environment. Here, enterprises need cost-effective solutions including end-to-end product engineering, sustenance and support services to develop, test and expedite their UC&C-based product roadmap with reduced TCO and faster launch cycles. They also require a partner with a diverse skill set in the device and infrastructure development, cloud services, interoperability, and automation capabilities.

This case study gives insight into how a leading UC&C solutions provider partnered with HARMAN to accelerate delivery of voice, video, and content collaboration-based products and solutions by:

  • Setting up an offshore development centre with a state-of-the-art lab consisting of 150+ infrastructure components, 300+ voice and video devices, and endpoints
  • Seamlessly transitioning the R&D ownership and field support for client’s flagship product and video collaboration server from high-cost to best-cost development centre
  • Implementing a multi-platform, UC and video collaboration solutions ecosystem using a flexible delivery model
  • Development, Testing and delivery of solutions in video conferencing, Skype for Business, Microsoft Teams, and WebRTC to reduce the client’s capital and operational expenditures
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